Consumer Affairs Department Starts Online Community Platform

Consumers Affairs Department on Sunday launched its new online platform named as “Connected Consumers” which is online citizen community via local circles to point out local issues and complaints.

The main objective of launching this new online enterprise is to talk about consumer issues like Shelf-Life, expired products, Price Management of fruits and vegetables, complaints in the telecom sector and more.

During the launch of this online platform, the officials said that over 35,000 active consumers from across India have already joined in the new online community and over 100,000 issues registered like shelf-like, expired products, price guidance of fruits and vegetables, complaints in the telecom circle.

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Based on the response, zone based local online consumer communities will be setting up to enable on-ground supervision and support for customers.

The Government of India on Saturday launched online initiatives including a mobile app ‘Smart Consumer’ and an ‘Online Consumer Mediation Center (OCMC)’ to provide quick redressal of consumer objections. The new schemes were unveiled by Consumer Affairs Minister Ram Vilas Paswan in New Delhi on the occasion of National Consumer Day on Saturday.

The Minister said, “The mobile app of Consumer Helpline and the smart consumer App for accessing product information and online communities will use for the consumers in the digital world. The website for consumer safety in the digital world, developed by Consumer Affairs Department along with Google will help clients for being alert, not falling prey to cyber scams.”

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Consumer Affairs Secretary Hem Pande said, “The department has been keeping up-to-date of the latest challenges to consumer protection and has been developing various plans to protect trades from corruption.”

Minister of State for Consumer Affairs C R Chowdary and National Consumer Redressal Commission (NCRDC) president D K Jain were among those existingat the discussions on “Alternative Consumer Dispute Resolution”.

In order to provide training and information on online safety tools, Google with the help of partner agencies will work towards backing digital security and secrecy wants though Digital Literacy, Safety & Security workshops through a “Train the Trainer” model for approximately 500 people including 250 consumers organizations across the country, the statement said.

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