The government of India is planning to introduce a toll-free number “1955” for considering the problems of mobile users on call drops.
A government official said, “A toll-free number of 1955 has been allotted for IVRS system on Call Drop.” Provisioning of this figure will be compulsory for telecom operators, and it should be nearby for local and STD calling.
Department of Telecom has sent an open letter to the mobile network operators in last week of November. The 1955 number is for the outbound calls to the subscribers, the IVRS system will have to present a pre-defined CLI (Caller Line Identification) to the subscribers, through short code ‘1995’.”
State-owned telecom service provider Mahanagar Telephone Nigam Limited (MTNL) has been focused on organizing this shortcode 1955. Mobile Communication operators won’t charge any integration, maintenance and operational fee from MTNL. Official sources said that Telecom Minister Manoj Sinha would inaugurate the service but didn’t reveal any more details about the project.
Asking about the plan to the industry body, Cellular Operators Association of India said that the industry has tried to find out further technical clarifications from DoT on routing, charges, etc. for the implementation of the short code 1995 for IVRS system.
COAI Director General Rajan S Mathews said, “We are looking for the response. The industry remains dedicated to addressing the call drop issues and is endlessly working hand to hand with the Government, enhancing both investment and groundwork.”
The Government is in full swing and taking many innovative decisions in the last couple of months. As a part of that now, the Central Government is planning to come up with a toll-free number 1955 to overcome the call drop issues from the mobile users. so if you are a victim of call drops then immediately dial 1955 and lodge a complaint.