Manoj Sinha,Minister of Tele-Communications, launched “Twitter Sewa,” to address grievances of the consumers against the Telecom and postal service. Users can now register and get a resolution to the complaints filed against the telecom and postal services on the micro-blogging site Twitter.

The filed complaints and concerns of the stakeholders in the telecom and postal departments via ‘Twitter Sewa’ will be directly accessed by the respective ministry officials and they are categorised into immediate, mid-term and long-term complaints. This new platform will also address the complaints filed against the private service providers.

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“Complaints received against any telecom operator and Department of Post (DOP) on my Twitter handle will be communicated to the concerned telecom operator and DOP immediately for a quick resolution and better service,” Sinha said.

“I hope both government, Private Telecom service provider make use of this tool fullest to its potential to serve the customer,” Sinha said. Twitter Sewa platform is currently available for Railway, External Affairs and Commerce Ministry.

Raheel Khursheed, Head for News, Politics, and Government at Twitter India, said to file a complaint user just need to tweet on the social media platform, and the platform will automatically pick keywords used in complaint tweet to send it to concerned officials.

“People can use four commands to escalate their complaints. These are #DoTSewa, #BSNLSewa, #MTNLSewa, #PostalSewa,” said Khursheed. He also said that the ‘Twitter Sewa’ platform is free for government departments.

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“The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in high numbers,” added Manoj Sinha

The social media giant, Twitter expects subscribers in the country from this platform. According to the sources, the company is in talks with the Home Ministry, Health Ministry, MyGov Portal, etc. for bringing them on to this platform.


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