SBI to Replace New Cards to Customers Affected by Debit Card Breach

State Bank of India officials to provide new debit cards for six lakh customers. The bank has made a swift move to restrain the damage caused by a recent malware-related security breach.

This could be the biggest card replacement exercise in the Indian banking history. If reports were believed correct, more than 6.29 lakh cards have already been dispatched.

“A total of 95.5% of the blocked cards were dispatched by October 26. For the rest, we are trying to get their contact details because they failed to update their information with the respective branch. Such customers can also approach the branch to get their details up-to-date and get a new card,” says Manju Agarwal, deputy MD, corporate strategy & new business, SBI.

Security Breach Put Millions of Indian Debit Card Holders in Trouble

SBI blocked More than 6 lakh debit cards following a malware-related security breach in a non-SBI ATM network. Later, it came into light that the breach hit over 32 lakh cards from 19 different banks. However, customers have blocked their cards and sent out messages to change the ATM PIN immediately.

Customers have the advantage of contacting the bank to get a new card. Reports say that over 1.3 crores might have been lost by Indian customers who made use of their card in Non-SBI Automated Teller Machines(ATM’s).

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“SBI has taken precautionary measures and have blocked cards of certain customers identified by the networks. This has been a proactive measure to protect our customers from any potential fraud, once we came to know of some data breach outside our bank,” says SBI in a statement.

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