Telecom Regulator Authority of India launches a new app called MyCall on Monday. This app allows mobile users to rate the quality of their calls. TRAI is also upgrading the “Do Not Disturb” and “MySpeed” apps for users.
“The application will help mobile phone users rate their experience about voice call quality in real-time and help Telecom Regulatory Authority of India (Trai) gather customer experience data along with network data,” Trai said in a statement.
A pop-up will appear after the end of the call and request the user to rate the quality of the call. The caller will have to rate in the form of stars whether he made the call indoor, outdoor or while traveling.
The caller has the chance to made complaint on additional details like noise, audio delay and marks a call drop, if they believe that is how the call got terminated.
Telecom Regulator Authority of India has upgraded its “Do Not Disturb” app by adding latest features like intelligent spam detection engine and action taken on complaints within the app.
MySpeed app is also rolling out the new update that allows users to measure 3G/4G data speeds and send the report to the regulator. At present, this app is free to download and use and doesn’t showing any in-app advertisements as well.
TRAI chairman RS Sharma said,”We think crowd sourcing is the best way to get customer feedback, better and cost effective than surveys or other studies, and we’ve tried to leverage this technology tool in the past for bringing out the true picture of the impact of the services.”
And he also added, “We’re trying to improve the collection methodology where Trai will pick up the data charges for providing the feedback to the regulator.”
TRAI mentioned it going to take strict measures on call drop, and together with the government has kept a close watch on call quality through initiatives like drive tests and automated call system.