Nokia Technologies, a global leader in creating different fields had devised a new digital assistant named MIKA. The Multi-purpose Intuitive Knowledge Assistant will help the telecom operators by providing easy and faster access to important information.

The MIKA will provide Voice dictated automated assistance, which reduces the engineers search time allowing them to concentrate more other important tasks.

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Often the Telecom operators were being distracted by the complexities of multi-technology network environments. The MIKA customized assistant would solve this problem up to some extent.

Nokia also said that its analysis of working methods within a Network Operations Center has revealed that application of MIKA could ‘give back’ more than one hour of productive time every day to engineers by providing them with access to information and recommendations through the interactive user interface.

MIKA uses Augmented intelligence besides the automated learning to provide access to an extensive range of tools, documents and data sources. It is powered by the Nokia AVA knowledge library, a repository of gathered information from all the Nokia projects around the globe.

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MIKA provides different recommendations based on similar issues seen in other networks. The Customized Assistant is available via a web interface and mobile agent enabling engineers to use it with a single tap, irrespective of their location.

Igor Leprince, head of Global Services at Nokia, said that “Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches.”

“MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world”.

The Nokia’s MIKA Service is now currently available for customer trials and will be officially launched at the Nokia booth at Mobile World Congress 2017 (MWC).


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