One of the most irritating issues in today’s connected world are call drops, which don’t let the customers have an uninterrupted conversation through a handset over any network. On Friday, TRAI decided to charge substantial penalties for call drop and also imposes strict guidelines with a penalty up to 10 lakh on companies. The Telecom Regulatory Authority of India (TRAI) is the central regulator of telecommunication services and tariff in India.

Now, the Companies have to pay the penalty if they fail to meet the standards for three consecutive quarters. Changing the measurement levels from circle level to tower, TRAI increases the penalty from 1 lakh to maximum 5 lakh on the violation. TRAI issues regulations on various subjects like internet connections, Call drop, tariffs, Direct to home (DTH) services and mobile number portability. Under the previous Quality of Service rule, the penalty on drop out was 50,000.

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The secretary of TRAI, S K Gupta said that the regulator has measured Call Drop Rate (CDR) in more granular from circle level to mobile towers. The previous regulation allows call drops up to 2% on an average in a circle.

TRAI imposes three new rules for calculating call drops:

  • The call drop should not exceed 2% for 90% of telecom towers for an operator for 90 days in a circle.
  • In the worst case at busy hours, 9o% of the towers in a circle should not have a call drop rate of more than 3% for 97% of the time.
  • The regulators should keep a record of Radio Link Timeout (RLT) of more than 48 hours for more than three days. Telecom operators use RLT for managing calls and masking call drop.

The telecom operators said in a statement that, TRAI should not blame the operators itself as they are many other factors involved. The remaining factors include many users using the network at a time, subscribers being indoor or outdoor and issues with handset could also be the reason for call drops.

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