Railway Minister Suresh Prabhu superintends to develop an online system for grievance redressal of both servings as well as retired Railwaymen. The system called NIVARAN to come into operation by 24th June 2016. Railway Minister himself directly reviews and monitors the functioning of this scheme which benefits around 27 lakhs persons.

As an innovative scope aimed at staff welfare, Minister of Railways Shri Suresh Prabhakar Prabhu has instructed railway administration to develop an online system for the redressal of grievances of Railway Employees both serving as well as retired.

The Information Technology Department of Indian Railways has begun working on developing this system which will be called “NIVARAN” and will come into existence by 24.06.2016. On the neither side, railway personnel will be able to submit their grievances through online and they can also track the status of resolution or disposal of the complaints.

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The focused areas of this grievance redressal program include reimbursement of medical claims, pension claim, compassionate appointment and improvement in staff quarters. The action benefit that is the system NIVARAN will serve 13.26 lakh of serving and around 13.79 lakh of retired personnel.

The Railway Minister has also directed the Railway authority to create a provision in this system for “appeal” across a particular decision of an Administration. The Railway Minister has given approval and seeks priority to this new regime and has decided to review personally and monitor the functional activities of this system.

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The monitoring and evaluation will also be done at all Zonal levels i.e. Railway Board Level, at Zonal Level and Divisional level also. The Railway Minister has always been given importance to the welfare of the staff with a resolution to their problem. He pointed to make Indian Railways make as the world class by the sincerity, dedication with hard work of the employees in the workplace.


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