Recently there were several user complaints regarding charging difficulties in the XPS 17 laptops and Precision 5750 workstations. Users were visibly upset with their pricey purchases. These discrepancies were noticed by Notebookcheck.com that first reported the problem. It was then confirmed that the PCWorld was displaying unusual behaviours of discharging the battery while the device was plugged in to charging, if the laptop was under heavy load. This issue was then reported to Dell which said that they were working to resolve this issue.
The good news is that Dell is actively working towards a solution of the problem at hand. It would have been quite a challenge for existing users if Dell had shown indifference and then went ahead and fixed the problem in the nest model to be launched. But the manufacturer is now reaching out to all those users who own XPS 17 and Precision 5750 and trying to collaborate to produce a potential solution, that will quickly relieve the consumers from their charging worries. And all those individuals who have the discrete GPU will have to contact the technical assistance and support of Dell and initiate the process.
And if you are facing apprehension about whether or not to buy an XPS 17 or Precision 5750 now, the you need not worry. These problems will certainly be fixed in any recent devices that they put out in the market, it is only the early buyers who have to actively engage to fix this. Dell has not yet revealed the fix, whether it would provide a download or an update and most probably it will not be one among these options otherwise the company would already have done so. Although a new update would have been easier than having the users contact customer support but the company is doing all it can to discover a fix for the issue.
An official spokesperson for Dell has also released an official statement, “Dell has identified an issue on a limited quantity of XPS 17 9700 laptops and Precision 5750 mobile workstations where users may notice their battery depleting at a higher than expected rate under sustained heavy workloads and while connected to AC power. Dell has rectified the behaviour, and current orders for the products are unaffected. Dell will contact customers with potentially affected systems for resolution. Customers may also contact Dell Technical Support for assistance.”