ivrs platform

In a try to hold the Call Drop issues, the Indian Government has launched a new platform called Integrated Voice Response System (IVRS) at various locations including Delhi and Mumbai to get direct feedback from subscribers on call quality.

The feedback which has taken by the customers will be then shared with telecom operators, and by this, they can take necessary steps in the problem areas and address the call drop issues. The IVRS system will be soon extended to the many places in the country, said by the official.

“To get the feedback from subscribers, Department of Telecommunications (DOT) has launched an IVRS system in Delhi, Mumbai, Punjab and Uttar Pradesh, Maharashtra and Goa and solved the problems of all drops.”

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Recently, the Government has introduced emergency toll-free number 1955 for call drop issues, and subscribers will receive an IVRS call through 1955 shortcode if there are any call drop issues. The questions will be asked by the officials if they are facing call drops or not in their areas.

Not only the phone calls, but they also send a toll-free message to the same toll-free number 1955, containing the location of town/city/village, where they might be facing the problem of frequent call drops.

Responding to this creativity, Manoj Sinha, Communications Minister said, “The new initiative IVRS is a channel to get the direct feedback from the users, and this voice of the consumer can be used to improve services that are being offered to them.”

The IVRS system will be utilized for call drops, and consequently, it will extend to get the feedback services of consumers in other areas as well. DoT has taken a swing of initiatives to report the call drop issues on mobile networks. Telecom operators have set up more than 1,30,000 additional base transceiver stations or BTS across the country during the period from June 2016 to October 2016, and it is in the process of setting up more than 1,50,000 additional BTSs across the country by March 2017.

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After holding a meeting with the heads of telecom operators last month, Sinha had promised that his ministry would launch a platform for customers to provide direct feedback on call drop issues. In a meeting, Sinha also warned telecom operators that his department wouldn’t vacillate on slapping penalty and other actions in case consumers continue to face the risk of call drops and call failures.

The Telecom Minister said , “The platform would run till consumers say that they are free of call drops.” So we have to appreciate the Indian Government for taking up this initiative to curb the call drop issue.


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