It is a well-known fact that votes decide the future of the nation. Each and every vote matters. Since the past few months, the controversy has sparked regarding the electronic voting system. The Election Commission of India has been serving the nation in every time. Now, adding another feature to its cap, the Election Commission of India has launched the National Contact Centre and also gives a toll-free number 1800111950.
With this, any citizen from anywhere across the country, can make a call to this number to get any information or to complaints either in English or Hindi. It is available throughout the day. They can get information about elections, voting dates, electoral roll, EPIC, online registration and others. Along with this one more additional advantage is the executives can make outbound calls to create awareness among the voters and electors.
It is being operated by a special software called National Grievance Redress System, and it is a single window platform that helps to manage complaints and also feedback that received through calls, emails, SMS. People can also get access to the website in an integrated and time-bound manner. They can directly get connected to the callers to register a complaint and can get solutions immediately.
This initiative was taken by the ECI mainly to empower the citizens and officials and to bring out the electoral reforms. If you find any irregularity or violation, they can put an eye on the system during and after elections.
With an aim to have a perfect flow of information across the contact centers, they have set up dedicated State Contact Centre (SCC) and District Contact Centre (DCC) in every state and UT. It is going to build IT protocols to make sure that any call they are getting will be directed appropriately to the state contact centre without any disturbance.
It is going to give multilingual support to all the citizens of the nation in a decentralized and integrated manner.