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Govt Imposed a Fine of Rs 2,313 Cr on Telecom Companies for Violating Verification Norms

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The government of India imposed a fine of Rs 2,313 crore on telecom service providers for violating subscriber verification norms. The penalty has been imposed till 31st may 2016.

TRAI has given highest priority to the verification of telecom subscribers.The telecom authority has repeatedly been giving guidelines for subscriber verification, as a mandatory requirement to activate the SIM. In spite of stringent rules, telecom departments continue to break the rules.This time, the authorities has taken it seriously by imposing a Fine.

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In response to a query the action taken for violating verification norms by telecom operators, Telecom Minister Manoj Sinha said “For all cases of non-compliant CAFs (Customer Acquisition Form), TERM Cells (Telecom Enforcement, Resource and Monitoring Cell) have taken actions which include imposition of penalty on non-compliant CAFs and filing of complaints/FIRs against apparently forged cases as per guidelines issued from time to time,”

As per the data shared by the minister, shockingly the state-owned BSNL tops the penalty list with Rs 583.09 crore, followed by Rs 377.51 crore on Reliance Communications, Rs 328.15 crore Tata Teleservices, Rs 300.34 crore Airtel, Rs 285.62 crore Vodafone, Rs 218.04 crore Idea Cellular, Rs 108.82 crore Aircel and Rs 53.14 crore on MTS.

Government Brings ‘Twitter Sewa To Address Telecom Users Complaints

• BSNL: Rs 583.09 crore
• Reliance Communications: Rs 377.51 crore
• Tata Teleservices: Rs 328.15 crore
• Airtel: Rs 300.34 crore
• Vodafone: Rs 285.62 crore
• Idea Cellular: Rs 218.04 crore
• Aircel: Rs 108.82 crore
• MTS: Rs 53.14 crore

Unregistered mobile numbers can be a lethal weapon of destruction in cases of terrorism and kidnapping.Authorities cannot trace those sim cards without registration. Hence they are taking the advantage.

Recently Mumbai police exposed a gang which stayed clear of police as they were using SIM cards of UP, which were not verified.Similar issues are creating problems in Meghalaya spreading terror and fear using re-activated SIM cards. Delhi police have asked TRAI to impose a fine on those operators who issue SIM cards without verification.

Government Brings ‘Twitter Sewa’ To Address Telecom Users Complaints

Manoj Sinha,Minister of Tele-Communications, launched “Twitter Sewa,” to address grievances of the consumers against the Telecom and postal service. Users can now register and get a resolution to the complaints filed against the telecom and postal services on the micro-blogging site Twitter.

The filed complaints and concerns of the stakeholders in the telecom and postal departments via ‘Twitter Sewa’ will be directly accessed by the respective ministry officials and they are categorised into immediate, mid-term and long-term complaints. This new platform will also address the complaints filed against the private service providers.

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“Complaints received against any telecom operator and Department of Post (DOP) on my Twitter handle will be communicated to the concerned telecom operator and DOP immediately for a quick resolution and better service,” Sinha said.

“I hope both government, Private Telecom service provider make use of this tool fullest to its potential to serve the customer,” Sinha said. Twitter Sewa platform is currently available for Railway, External Affairs and Commerce Ministry.

Raheel Khursheed, Head for News, Politics, and Government at Twitter India, said to file a complaint user just need to tweet on the social media platform, and the platform will automatically pick keywords used in complaint tweet to send it to concerned officials.

“People can use four commands to escalate their complaints. These are #DoTSewa, #BSNLSewa, #MTNLSewa, #PostalSewa,” said Khursheed. He also said that the ‘Twitter Sewa’ platform is free for government departments.

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“The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in high numbers,” added Manoj Sinha

The social media giant, Twitter expects subscribers in the country from this platform. According to the sources, the company is in talks with the Home Ministry, Health Ministry, MyGov Portal, etc. for bringing them on to this platform.

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