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Government Introduced IVRS Platform to Tackle Call Drops

ivrs platform

In a try to hold the Call Drop issues, the Indian Government has launched a new platform called Integrated Voice Response System (IVRS) at various locations including Delhi and Mumbai to get direct feedback from subscribers on call quality.

The feedback which has taken by the customers will be then shared with telecom operators, and by this, they can take necessary steps in the problem areas and address the call drop issues. The IVRS system will be soon extended to the many places in the country, said by the official.

“To get the feedback from subscribers, Department of Telecommunications (DOT) has launched an IVRS system in Delhi, Mumbai, Punjab and Uttar Pradesh, Maharashtra and Goa and solved the problems of all drops.”

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Recently, the Government has introduced emergency toll-free number 1955 for call drop issues, and subscribers will receive an IVRS call through 1955 shortcode if there are any call drop issues. The questions will be asked by the officials if they are facing call drops or not in their areas.

Not only the phone calls, but they also send a toll-free message to the same toll-free number 1955, containing the location of town/city/village, where they might be facing the problem of frequent call drops.

Responding to this creativity, Manoj Sinha, Communications Minister said, “The new initiative IVRS is a channel to get the direct feedback from the users, and this voice of the consumer can be used to improve services that are being offered to them.”

The IVRS system will be utilized for call drops, and consequently, it will extend to get the feedback services of consumers in other areas as well. DoT has taken a swing of initiatives to report the call drop issues on mobile networks. Telecom operators have set up more than 1,30,000 additional base transceiver stations or BTS across the country during the period from June 2016 to October 2016, and it is in the process of setting up more than 1,50,000 additional BTSs across the country by March 2017.

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After holding a meeting with the heads of telecom operators last month, Sinha had promised that his ministry would launch a platform for customers to provide direct feedback on call drop issues. In a meeting, Sinha also warned telecom operators that his department wouldn’t vacillate on slapping penalty and other actions in case consumers continue to face the risk of call drops and call failures.

The Telecom Minister said , “The platform would run till consumers say that they are free of call drops.” So we have to appreciate the Indian Government for taking up this initiative to curb the call drop issue.

Airtel, Vodafone, Idea fined upto Rs.3,050 crores by TRAI

Airtel, Vodafone, Idea fined upto Rs.3,050 crores by TRAI

Reliance to expand its space in the market has announced Jio with a bundle of offers. Though they are very much pretty offers for the customer and the RCOM, they have became heavy to bear for other service providers in India.

Jio offers 4G Data calling named as “VoLTE”. It is offered for free to any network. Here lies the main problem. For providing this service between the different networks sufficient Points-of-Interconnection (PoI) should be set up. This is a huge investment based program for the other telecom operators. Hence, they did not do so.

The lack of PoI has made the VoLTE calling a failure for Reliance Jio. When a Reliance caller makes a Data call, the customer is facing either low quality or call drops problem.

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In this regard, RCOM has complained against Bharati AirTel, Vodafone India, Idea Cellular for deliberately neglecting the set up of PoIs, to India’s telecom regulator Telecom Regulatory Authority of India (TRAI).

On hearing the arguments from all the providers, TRAI decided to recommend Department of Telecommunication (DOT) to levy a penalty of approximately Rs. 3,050 crore for AirTel, Vodafone India and Idea Cellular. This amount is a combined total for all the three.

AirTel and Vodafone has been penalized in about 21 circles of telecom services provided. AirTel has to pay 50 crores per circle which comes to Rs.1,050 crores. The same is the case with the Vodafone case. Idea cellular has been penalized in 19 circles. It amounted to Rs.950 crores.

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This is officially conveyed to the respective service providers in writing. The letter issued by TRAI also stated that though there is a law to cancel the licenses, keeping in view of customer’s inconvenience, only penalty have been levied.

Indian Piracy Blocks Scare Torrent Users With 3-Year Prison Sentence

torrent usage may harm you

As of now India has always been the free heaven for browsing the torrent website. But now it would appear that even accessing the torrents leads to imprisonment of 3 years and fine of up to Rs.3,00,000/-

Earlier in the past, the Dept. of Telecommunications (DoT) has released orders for blocking the torrent websites, illegal sites and pirated content.Accessing the torrent sites was not a problem for the most of the users in India, and none of the blocked URLs is ever flashed warnings with the possible consequences until now.

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Today some torrent websites which are blocked shows a warning note saying that logging on these blocked websites is a criminal offence and carries the punishment.Here is the warning message that is shown on visiting the Blocked websites. You will be shown the following warning.

“This URL has been blocked under the instructions of the Competent Government Authority or in compliance with the orders of a Court of competent jurisdiction. Viewing, downloading, exhibiting or duplicating an illicit copy of the contents of this URL is punishable as an offence under the laws of India, including but not limited to under Sections 63, 63-A, 65 and 65-A of the Copyright Act, 1957 which prescribe imprisonment for three years and also fine of up to Rs. 3,00,000/-. Any person aggrieved by any such blocking of this URL may contact at [email protected] who will, within 48 hours, provide you with the details of relevant proceedings under which you can approach the relevant High Court or Authority for redressal of your grievance.”

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In this scenario, users on the internet who browse the blocked websites must be extremely careful while accessing the web. They should stay away from the blocked websites or else be ready to face the consequences.

In this scenario, users on the internet who were browsing or accessing the blocked websites must be extremely careful. They must stay away from the blocked sites or else get ready to face the consequences.